by Thomas Brady

They [DELL] were fixing bad computers with bad computers and were misleading customers at the same time,” said Ira Winkler, a former computer analyst for the National Security Agency and a technology consultant. “They knew millions of computers would be out there causing inevitable damage and were not giving people an opportunity to fix that damage.

Ken Segall points to a NY Times article (from which this quote came) on Dell handling a pretty scary scenario. They were selling capacitors that they expected to fail 97% of the time within 3 years, and when asked to replace faulty units replaced them with the same faulty units. Now court documents are bringing internal memos with communications like “Don’t bring this to customer’s attention proactively” and “Emphasize uncertainty.”